Danny Torres
Follow / 14 Sep 2016 at 5:03pm / Toad for Oracle
Latest post by on 28 Nov 2017 at 6:27pm

How to get the most out of this forum – Best practices for what information...

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The better a problem is described, the better the assistance tends to be. In order to better assist with your issue at hand, please include the following information in your initial post. - Product,...

The better a problem is described, the better the assistance tends to be.
In order to better assist with your issue at hand, please include the following information in your initial post.

-          Product, Version, and relevant environment details.

-          Include a screenshot of the problem

-          Describe the problem fully. What result was expected?

-          Can the issue be created on demand or is it intermittent?

-          If the problem can be generated faithfully, what are the exact steps to recreate the problem?

-          Any other pertinent information (see below)


How to create Support Bundles

The support bundle window provides information about several aspects of your Oracle and Toad setups. In addition, the Support Bundle lets you easily report problems to our peer-to-peer mailing lists or directly to Support.
If Toad itself fails, the Error dialog box displays. This type of an error creates a log, saved as toad.elf. This Eureka LogFile (.elf) contains both the application information and the callstack of the error created, and can be very helpful to Support in solving issues you are having with Toad.

To create a support bundle:

Select Help | Support Bundle.

Review the following for additional information:

Email Quest Support

This opens the "Email Quest Support" window with instructions and links to contact Support, and to open a new case or service request.

Quest Web Support

This opens Quest Software's award-winning Support portal in your default browser, with access to Licensing Assistance, the searchable Knowledge Base, product downloads and more.

Attach TOAD.INI (or SQL Tuning Support details) to emails

If selected, this attaches the details to any email sent through the support bundle, whether it is to the peer-to-peer Toad list or to Support.

 *Note: Please refrain from including private data in your posts. Be as thorough as you can with the provided info. We will reply to you as quick as possible. We are glad to assist you. 

Release Information: 

Here are some key links: 

  • Link to Documentation:

https://support.quest.com/toad-for-oracle        

(Release Notes includes latest release enhancements; Installation Guide includes pre-requisites; Getting Started includes product features) 

  • Link to Downloads (existing customers):

https://support.quest.com/toad-for-oracle/download-new-releases 

  • Link to Trial (new customers):

https://www.quest.com/products/toad-for-oracle/software-downloads.aspx

  • Knowledge Base Articles:

https://support.quest.com/toad-for-oracle/kb 

The Support Knowledge Base includes Videos, Tutorials, and other information intended to help users.

Feel free to browse the knowledge base articles. Remember to sign in to your account to view.

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Jon.Lin
Follow / 8 Sep 2016 at 10:08pm / Toad for Oracle
Latest post by on 26 Jun 2017 at 1:55pm

Latest Release Information

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Here you can find information on our latest release, from features to downloads & documentation: https://support.quest.com/spotlight-on-oracle

Here you can find information on our latest release, from features to downloads & documentation:

   https://support.quest.com/spotlight-on-oracle

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phyllis.helton_1150

Re: Target Connection Not Found

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Actually, when I open a Desc window, the initial tab does not display that error message, but when I click on the Data tab, I get it. On Mon, Feb 19, 2018 at 8:35 AM, Phyllis Helton < phyllis.helton...
Actually, when I open a Desc window, the initial tab does not display that error message, but when I click on the Data tab, I get it.

On Mon, Feb 19, 2018 at 8:35 AM, Phyllis Helton <phyllis.helton@cru.org> wrote:
For the last couple of betas I have seen that whenever I have a SQL statement run using a new connection (so every new tab I open, or Desc Window, etc.), when I run the first SQL statement, it gives me a pop-up message "Target Connection Not Found".  When I click OK, the box goes away and my SQL runs, but then when I have another new connection, I get it again.

Let me know what additional information I can provide for you for this.

Blessings,

Phyllis

--
Phyllis Helton
Data Magician
Security Gestapo
Digital Products & Strategies, Cru | Data Sciences & Analytics
Office  407-515-4452



--
Phyllis Helton
Data Magician
Security Gestapo
Digital Products & Strategies, Cru | Data Sciences & Analytics
Office  407-515-4452
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phyllis.helton_1150

Target Connection Not Found

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For the last couple of betas I have seen that whenever I have a SQL statement run using a new connection (so every new tab I open, or Desc Window, etc.), when I run the first SQL statement, it gives me...
For the last couple of betas I have seen that whenever I have a SQL statement run using a new connection (so every new tab I open, or Desc Window, etc.), when I run the first SQL statement, it gives me a pop-up message "Target Connection Not Found".  When I click OK, the box goes away and my SQL runs, but then when I have another new connection, I get it again.

Let me know what additional information I can provide for you for this.

Blessings,

Phyllis

--
Phyllis Helton
Data Magician
Security Gestapo
Digital Products & Strategies, Cru | Data Sciences & Analytics
Office  407-515-4452
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Annelize
Follow / 19 Feb 2018 at 11:35am / Toad for Oracle

Unable to see instant client and connect in TOAD

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TOAD 12.12.0.39 DBaas 12.2 Instant Client: 12.2 for 64bit We are connecting to our Oracle Cloud database, using Instant Client. This has been working well for months since I installed Instant Client...

TOAD 12.12.0.39

DBaas 12.2

Instant Client: 12.2 for 64bit

We are connecting to our Oracle Cloud database, using Instant Client.

This has been working well for months since I installed Instant Client and suddenly this morning, I get the error message: "c:\oracle\instantclient_12_2" does not exist  (see image below)

  • Instant client has been installed appropriately C:\Oracle\instantclient_12_2
  • PATH variable has been set up appropriately

I've already removed and re-installed Instant Client. I'm hoping I won't have to re-install Toad. Is there anything else that I should be checking that might have got corrupted? 

Thanks for the help

Annelize

    

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