UPGRADE (v4.0)TRIAL (v4.0)
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Toad Data Point v4.0 is now available. Learn what's new in this release
Toad™ Data Point is a multi-platform database query tool that’s built for anyone who needs to access data from multiple sources, quickly integrate and prepare it all, and produce datasets and reports for analysis. It dramatically simplifies data access, writing SQL queries and data preparation – all from a single tool and without needing to be a SQL expert. With Toad, you can:
Use these links below to learn more about the most popular Toad Data Point topics!
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Do you have a quick support question and short of time? Contact us Via Twitter @QuestExperts and we will take care of you. #Jointheinnovation #WeareQuest
The better a problem is described, the better the assistance tends to be.
In order to better assist with your issue at hand, please include the following information in your initial post:
- Product, Version, and relevant environment details.
- Include a screenshot of the problem
- Describe the problem fully. What result was expected?
- Can the issue be created on demand or is it intermittent?
- If the problem can be generated faithfully, what are the exact steps to recreate the problem?
- Any other pertinent information (see below)
Create Support Bundles
You can create a support bundle and send it to Dell Support or to the Toad Data Point community Web site (peer-to-peer support). The support bundle provides information (about your application and the database) that is used to help troubleshoot problems.
Select Help | Support Bundle. It may take time for Toad to generate the support bundle depending on your system configuration.The file name of the generated support bundle is ToadSupportBundleToad Data Point.zip.
Create Support Bundle for a SQL Query Issue
If your issue is a SQL query or cross-connection query issue, it is helpful if additional log files are included in the support bundle. These log files are automatically included if you generate a support bundle immediately after executing the query in either the Editor or Query Builder.
Use the following procedure to ensure that the SQL log files are generated and included in the support bundle. These additional log files (proxy.log located in the DataHubSupportBundle.zip and SQLAnalyze.log) are important to assist Support in troubleshooting the issue.
For issues related to SQL or cross-connection query optimization, use the following procedure as well. These logs are also helpful for optimization issues.
To create a support bundle for a SQL query or cross-connection query issue
In the Editor or Query Builder, reproduce the error or issue.
After reproducing the error, immediately select Help | Support Bundle to generate a support bundle.
Toad asks if you want to log the row count for each table used in the query. If you select Yes, Toad determines the size of each table used in the query. This adds additional time to the generation process, but also provides additional information about your issue.
When Toad is finished generating the support bundle, attach it.
Note: For best results, always send the entire support bundle.
*Note: Please refrain from including private data in your posts
Be as thorough as you can with the provided info. We will reply to you as quick as possible.
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Latest Release Information:
This announcement includes information on our latest releases, links to our downloads and documentation and overview of new features. This way you can stay as informed as possible:
- What’s New Section (why they would want to pay attention to this new version)
- Link to Download & Documentation
- Link to Trial
- Overview of new feature(s) (with link to the release notes)
Top 5 Knowledge Base Articles:
On this post, you can find our top trending knowledge articles that other customers are inquiring about and popular solutions.
This month’s Top Knowledge Base Articles
1. This month’s Top Knowledge Base ArticlesVideo - Making Effective Use of Data with Toad Data Point (195645)
2. Common Oracle connection problems (7712)
3. Error, "ORA-12170: TNS:Connect timeout occurred" when connecting to Oracle (105610)
4. Error connecting to database after installing on Windows 64-Bit OS: "ORA-12154" (12495)
5. "ERROR  [IBM] SQL30081N A communication error has been detected." when connecting to DB2 (47041)
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I hope I can explain this well.
This is a problem that we've had for some time, but I was really working to ensure it wasn't an issue on my end before I submitted this to TDP. I do believe it may be on the TDP product end. Essentially we use TDP 4.0, but I've seen the problem as well on earlier versions. We have our queries that connect using an I-Series ODBC connection to an AS400 using DB2 SQL. All of our queries use this. With that being said, I've noticed quite frequently that long running queries (those that take possibly an hour or more to run) have issues specifically when running in automation that are essentially giving up the connection to the query and continuing to run on the machine. Therefore, when I come in in the morning I notice that the little toad icon is still up and the automation task is still running and I have to forcibly end the task and then attempt to rerun. (It will work usually when rerunning and this issue isn't present every time the query runs, just on and off, most notably when CPU is higher and query times are running even longer than normal) I have the ability to check the query running on the AS400 and when I do this on these queries in automation that give up and essentially keep running, I notice that the query is no longer running on the AS400. Therefore, I'm suspecting that somehow the query either times out or is killed some how on the TDP automation end, but throws no errors back. The reason I believe this, is I also have the ability to terminate connections to queries on our AS400 which means that I can stop a query on the AS400 side. If this was the case, or connections get lost, I always throw back an error on the automation that the connection has been lost, which is great and tells me that it will error for connections lost on the AS400 end. This is why I assume its something with the TDP product. I'd like to see if the wonderful TDP support folks have seen this issue before and if not, what information I may be able to provide to help this issue to be researched. Also, I'd love to hear if anyone else has experienced anything similar.
Hope to hear from you soon.